Terms of Service

These terms govern your use of Qwise, provided by [Company legal name and registered address] ("Qwise", "we"). By creating an account or using the service you agree to them on behalf of yourself and the business or organisation you represent.

The service

Qwise provides digital queues for businesses and events: customers join by QR code or link, see their place and are notified when it is their turn. Features and limits depend on your plan or Event Pass as shown on our pricing page at the time you buy.

Your account

You must give accurate information, keep your credentials secure, and are responsible for activity under your account, including that of the staff and volunteers you invite. Tell us promptly about any unauthorised use.

Acceptable use

• Do not use Qwise unlawfully, to harass, to send unsolicited or deceptive messages, or to collect data you have no right to.
• Do not probe, overload or circumvent the security or limits of the service, or resell it without our written agreement.
• Do not upload content you do not have the right to use (for example logos).

Your customers' data and your responsibilities

You are the controller of the personal data of people who join your queues; we process it on your behalf under our Data Processing Addendum. You are responsible for having a lawful basis to collect it and for the content of any custom message templates. You must obtain valid consent before text messages are sent (the join form includes a separate opt-in) and respect opt-outs. See our SMS terms.

Plans, payment and refunds

Subscriptions renew monthly until cancelled and are billed in advance through Stripe; Event Passes and SMS packs are one-time purchases. Prices exclude taxes where applicable. If a payment fails we retry for a period and may then downgrade your account to the free plan; we never delete your data for non-payment, but limits apply to what you can create. You can cancel at any time in the billing portal; cancellation takes effect at the end of the paid period. Refunds: [state your refund policy, e.g. Event Passes refundable until the event starts].

Availability

We work hard to keep Qwise available but provide it "as is" and do not guarantee uninterrupted service. Custom plans may include a service-level agreement.

Suspension and termination

We may suspend or end access that breaches these terms or creates risk for the service or others, with notice where practicable. You may close your account at any time. On closure we delete your data as described in our Privacy Policy, and you can request an export beforehand.

Intellectual property

Qwise and its software remain ours. You keep ownership of your content and data and give us the licence needed to operate the service for you.

Liability

[Insert limitation and exclusion of liability appropriate to your jurisdiction. Counsel must complete this section.]

Changes, governing law and contact

We may update these terms and will notify account holders of material changes. [Governing law and venue.] Questions: hello@qwise.app.