Is Qwise HIPAA-compliant?

Qwise is built on HIPAA-eligible infrastructure and signs Business Associate Agreements with covered entities. The queue never stores clinical information — only the patient's name and phone number, which are purged after the visit. We can walk through the specifics during onboarding.

Can patients opt out of text notifications?

Yes. Patients can choose email or browser notifications instead, or no notifications at all if they prefer to wait on-site. The queue still tracks their position — only the delivery channel changes.

How do you handle privacy in the waiting area?

The dashboard shows queue position by name, but the patient's reason for visit is only visible to staff. Public-facing screens (if you display one) only show ticket numbers, never names or visit reasons.

Can we use Qwise alongside our scheduling system?

Yes. Qwise handles walk-ins and same-day visits; your existing system continues to handle appointments. Many clinics use both — booked appointments on the calendar, walk-ins on Qwise — with the same staff dashboard showing both queues.

Starter ($15/month) covers a single clinic with unlimited queues and 1,000 entries per month. Growth ($29/month) covers up to 5 locations — useful for clinic groups — with pooled usage and full analytics.

Business

Digital queue for clinics

Let patients wait where they're comfortable — in their car, at home, or at the pharmacy — and text them when the doctor is ready.

40 minaverage wait, spent where patients choose

Walk-in clinics and dental practices run on a tension between access and comfort: you want patients to be able to walk in, but a packed waiting room is a poor experience for the people already in it and a worse one for the immunocompromised patient trying to check in. A digital queue lets you keep the open-door policy without the crowded room. Patients check in at the front desk as usual, but instead of taking a seat, they get a text when the provider is ready. The clinical workflow stays exactly the same — only where the waiting happens changes.

The waiting room problem

Most clinic wait times are 20 to 45 minutes, and most of that time is spent sitting in a room full of other sick people. That's bad for patient experience, worse for infection control, and a real barrier for patients who can't comfortably sit that long — parents with kids, elderly patients, anyone with mobility issues, anyone who needs to keep working during the day. Yet the underlying workflow doesn't change: the doctor is still seeing one patient at a time in the order they arrived.

Why clinics need a virtual queue specifically

Healthcare waits are emotionally charged. A 40-minute wait in a crowded room feels very different from a 40-minute wait at home, even though the clock is the same. Patient satisfaction scores consistently reflect that.

Infection control is a real concern, especially during flu season or for immunocompromised patients. Reducing the number of people sharing a small enclosed space isn't a nice-to-have.

Patients who can wait off-site are more likely to keep their appointment. A no-show costs the clinic time and revenue, and a clear text notification reduces it.

How Qwise works for clinics

Front desk checks patients in as usual — name, reason for visit, any intake forms.
Patient gets a text with their queue position and current estimated wait, and is free to leave the waiting room.
Staff dashboard shows the day's queue by provider — physician, nurse practitioner, dental hygienist — so each provider works their own list.
A second text goes out when the provider is five minutes from ready, so the patient has time to return and check in.
No-shows are tracked and surfaced automatically, so the front desk knows who to call before moving on.
Works alongside your existing scheduling system — Qwise handles walk-ins, scheduled appointments, or both.

What changes for your clinic

A visibly emptier waiting room — even at peak hours.
Higher patient satisfaction scores, especially for walk-in and same-day visits.
Fewer no-shows because patients stay committed when they can wait where they want.
Front desk spends less time fielding "how much longer?" and managing the room.
Analytics show exactly which time blocks and providers run long, so you can adjust scheduling.
Better infection control without reducing access.

Set up alongside your existing workflow

Step 1
Configure your providers and visit types
Add each provider and the typical duration of each visit type (consult, follow-up, vaccine, urgent care). The queue uses this to estimate wait times per provider.
Step 2
Check patients in at the front desk
Existing intake doesn't change — front desk checks the patient in as usual and the patient joins the queue. They get a text immediately with their position and estimate.
Step 3
Providers work their queue from a tablet or phone
Each provider sees their own list. One tap to call next, mark started, mark complete. Patients get the close-in text automatically when they're two positions away.

Best for

Walk-in clinicsFamily practicesDental officesUrgent careVeterinary clinicsSpecialty clinics

FAQ

Questions about clinics & dental.

Best matched plan: Starter

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